1. Introduction and Acceptance
- By using ARC by AiOC ("the Service"), you agree to these Terms and Conditions
- These terms are a legally binding agreement with AIOC Pty Ltd
- You must be 18+ and have legal authority to enter this agreement
Important: The Service assists with record-keeping but does not replace statutory obligations under the Weapons Act 1990 (Qld). Users remain responsible for QPS compliance.
2. Service Description
- Form 10 & 16 Processing: AI-powered digitization of firearms transaction forms
- Search: Searchable database of digitized records
- Image Storage: Secure storage of original form images
- Audit Trail: Comprehensive logging for compliance
Recognition accuracy depends on image quality. Users must verify extracted data.
3. Account Registration and Security
- One account per authorised user
- Multi-factor authentication (MFA) is mandatory
- Users must not share credentials
- Users are responsible for all activity under their account
4. Subscription Tiers
| Tier | Price (inc GST) | Daily Limit |
|---|
| Trial | FREE | 20 total |
| Standard | $3,300/year | 100/day |
| Premium | $8,800/year | Unlimited |
| Early Adopter | $0 (lifetime) | 100/day |
All prices in AUD. Annual billing in advance.
5. Processing Credits
| Bundle | Price | Per Credit |
|---|
| 1,000 | $1,000 | $1.00 |
| 5,000 | $4,500 | $0.90 |
| 10,000 | $8,000 | $0.80 |
| 25,000 | $17,500 | $0.70 |
Credits provide priority queue access and never expire while subscription is active.
6. Usage Limits and Fair Use
- Daily limits reset at midnight AEST
- No automated scraping or bulk extraction
- Anomalous usage patterns subject to review
7. Payment Terms
- Credit card payments via Stripe (Visa, Mastercard, Amex)
- 30-day notice for subscription cancellation
- 7-day grace period for failed payments
- Price changes notified 60 days in advance
8. Trial Accounts
- 20 total uploads, 14-day evaluation period
- No credit card required
- All data preserved upon upgrade
9. Data Ownership and Retention
- All uploaded records remain your property
- Data retained indefinitely while subscription active
- Cancelled accounts: data preserved but inaccessible
- Audit logs retained minimum 7 years for compliance
10. Privacy Policy
Information We Collect
- Account info (name, email, business details)
- Form images and extracted data
- Usage data (login times, actions)
- Immutable audit logs
We Do NOT
- Sell your personal information
- Share data with other users
- Transfer data outside Australia (except Stripe for payments)
Your Rights
- Access/correction requests processed within 30 days
- Complaints: OAIC at www.oaic.gov.au
11. Cookie Policy
We use only essential cookies:
| Cookie | Purpose |
|---|
| Session | Authentication |
| CSRF Token | Security |
No advertising, tracking, or third-party cookies.
12. Data Security
- 10-layer security architecture
- Encryption in transit and at rest
- Complete data isolation per dealer
- Mandatory MFA for all accounts
- Immutable audit logging
See our Security Overview for details.
13. User Responsibilities
- Capture clear, complete form images
- Verify data accuracy after processing
- Maintain original paper records as required by law
- Report security concerns immediately
14. Acceptable Use Policy
Prohibited:
- Uploading fraudulent or illegal documents
- Attempting to access other users' data
- Automated scraping or bulk extraction
- Sharing login credentials
- Circumventing security controls
Violations may result in immediate suspension without refund.
15. Intellectual Property
- The Service and branding are AiOC property
- "ARC" and "ARC by AiOC" are trademarks of AIOC Pty Ltd
- You retain ownership of your uploaded content
16. Service Availability
- Target: 99.5% uptime
- Planned maintenance notified 48 hours in advance
- Email support: [email protected]
17. Limitation of Liability
- Service provided "as is" without warranties
- No warranty of recognition accuracy - verify your data
- Maximum liability: fees paid in preceding 12 months
- Australian Consumer Law rights preserved
18. Indemnification
You indemnify AiOC against claims arising from your breach of these Terms, violation of laws, or your uploaded content.
19. Termination
- 30-day notice for user cancellation
- AiOC may terminate for breach, non-payment, or prohibited conduct
- Data retained per retention policy
20. Refund Policy
- 14-day cooling-off for new subscriptions
- No refunds after cooling-off period
- No refunds for purchased credits
- Failed processing attempts automatically refunded
21. Changes to Terms
- 30-day notice for material changes
- Continued use constitutes acceptance
22. Governing Law
- Governed by laws of Queensland, Australia
- Courts of Queensland have exclusive jurisdiction
Acceptance: By using ARC by AiOC, you acknowledge that you have read, understood, and agree to these Terms and Conditions, including the Privacy Policy and Cookie Policy.